Help & FAQ · Support
Grappi help & FAQ
Need help with Grappi, the free wine scanner app? This page explains how Grappi works and answers the most common questions, from scanning and privacy to Premium and support. For anything it does not cover, email info@tossitonline.com.
What is Grappi?
Grappi is a free iOS app that scans any wine label and tells you what is in the bottle. Point your camera at a label and Grappi identifies the producer, region, grape and style on your device, matched against a professional reference of 185,000 wines.
From there you can save the wine to your cellar, score it from 0 to 100, keep tasting notes, and get a food and wine pairing in either direction. It works offline, needs no account, and keeps your data on your device.
Grappi identifies wines against a reference of 185,000 bottles, entirely on your device, with no account and no sign-up.
How Grappi works
1. Scan
Point your camera at any wine label, front and optionally back. Grappi reads it on your device.
2. Understand
Grappi identifies the producer, region, grape and style, matched against a 185,000-wine reference.
3. Save
Add the bottle to your cellar with a 0 to 100 score, notes, price and its drink window.
4. Pair
Get the dish to serve with a bottle, or the wine for a dish, each with a plain-language reason.
Using Grappi
How do I scan a wine with Grappi?
Open Grappi, tap the Scan button and point your camera at the front label. Grappi reads the label on your device and matches it against a reference of 185,000 wines to identify the producer, region, grape and style. You can also add the back label or pick a photo from your library.
Can I scan the back label too?
Yes. After the front label, Grappi offers to add the back, which often carries the grape, region and vintage. It reads both and combines them, so a back-label paragraph never becomes the wine name.
What if Grappi reads a label wrong?
Every field is editable on the review screen, so you can fix the name, producer, grape or vintage before saving. Grappi also learns from your corrections on your device, so it gets better at the wines you drink.
How do I build my wine cellar?
Save any wine you scan, with quantity, storage location, what you paid and its drink window. You can filter, search and see each bottle at its best, so no great wine is forgotten.
How does the food and wine pairing work?
Tell Grappi the dish and it suggests wines that fit, or start from a bottle and get the dish to serve with it. Every pairing comes with a plain-language reason why it works. You can explore the same pairings on the web too.
What is the Wine Quiz?
The Wine Quiz is a built-in game with 1,000 questions across grapes, regions, pairing and service. You earn points and ranks as you learn, so you build real confidence one lesson at a time.
Wine recognition and accuracy
Which wines can Grappi recognise?
Grappi matches labels against a professional reference of 185,000 wines, covering most still, sparkling and fortified wines you meet in a shop or restaurant. Very new releases or tiny local producers may not be listed, and you can still add those by hand.
Does Grappi work offline?
Yes. Scanning, recognition, your cellar, pairings and the quiz all work on your device without an internet connection. You can use Grappi anywhere, including a restaurant with no signal.
Does Grappi show wine ratings or prices?
Grappi gives its own tasting and pairing score out of 100 and an estimated price range, not invented critic ratings or exact prices. It is honest by design: clear estimates instead of fake numbers.
Which languages does Grappi support?
Grappi is available in 15 languages and switches instantly in Settings, with no restart. It auto-detects your device language the first time you open it.
Does Grappi work on iPad?
Yes. Grappi is a universal app that runs full-screen on both iPhone and iPad.
Privacy and your data
Does Grappi need an account or sign-up?
No. Grappi works without any account, email or login, so you can scan your first wine the moment you open the app.
Where is my data stored, and is Grappi private?
Your cellar, tasting notes and label photos stay on your device, not on a server, and Grappi needs no account. The only thing it ever sends over the internet is a product barcode, and only when a scan cannot name a wine from its label (see the barcode question below).
Does Grappi send anything over the internet?
Almost nothing. Grappi works offline and keeps your data on your device. The one exception: if a scan cannot identify a wine from its label and the bottle has a barcode, Grappi may send only that barcode to Open Food Facts, an open product database, to help name the wine. No personal data is sent, the barcode is not linked to you, and nothing about you is stored there. If you are offline or the bottle is not found, the scan simply stays on its label-only result.
How do I move my cellar to a new phone?
Your cellar is stored on your device, so a full device backup in iCloud or on your computer includes it. Restoring that backup on a new phone brings your cellar across, with no separate account to sign into.
How do I delete my data?
You can remove individual bottles and notes inside the app, and deleting Grappi from your device removes its data with it. Nothing is stored on our servers.
Grappi Premium and payments
Is Grappi free?
Yes. Grappi is free to download and everything it does is free: unlimited scanning, your full cellar, pairings, the tasting journal and the Wine Quiz, with no ads and no account. Grappi Premium is an optional upgrade that unlocks one extra feature.
What is Grappi Premium?
Grappi Premium is an optional upgrade that shows your whole collection value, totalled at a glance. Everything else in the app stays free.
How much does Grappi Premium cost?
Premium is available as a weekly or yearly subscription, or a one-time lifetime purchase. The exact price for your region is shown in the app before you buy.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple, so you manage or cancel yours in your App Store account settings under Subscriptions. An auto-renewing subscription renews unless you cancel at least 24 hours before the period ends.
How do I restore a purchase?
If you reinstall Grappi or switch devices, open the app and use Restore Purchases to bring back your Premium access. Make sure you are signed in with the same Apple ID you bought it with.
Can I get a refund?
Refunds for App Store purchases are handled by Apple, not by Grappi. You can request one through Apple at reportaproblem.apple.com.
Troubleshooting and contact
The scan did not work. What can I do?
Make sure the label is well lit and in focus, then try adding the back label or picking a clearer photo from your library. If the wine still is not recognised, add it by hand in a few taps and Grappi will remember it next time.
The camera button does not work.
The camera works on a real iPhone or iPad, not in a simulator. On your device, allow camera access when asked, or tap Choose from Library to scan a photo you already have.
How do I contact Grappi support?
Email info@tossitonline.com and we will help. We cannot reply to App Store reviews, so email is the fastest way to reach a person.
Still need help?
Email info@tossitonline.com and a real person will help. We cannot reply to App Store reviews, so email is the fastest way to reach us.
Privacy Policy: tossitonline.com/privacy · Terms of Use: tossitonline.com/terms